Refund policy
Return & Refund Policy
Our Commitment Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
Return Window We accept return and refund requests within 30 days of delivery. Given our international shipping times, please allow the full delivery window before contacting us.
Eligible Items Items are eligible for a refund or replacement if they are:
- Damaged or defective upon arrival
- Incorrect items received
- Never delivered (confirmed by tracking)
Non-Returnable Items For hygiene and safety reasons, the following cannot be returned:
- Worn or washed clothing and accessories
- Opened personal care or hygiene products
- Gift sets that have been opened or used
How We Handle Refunds We do not require items to be shipped back. Simply contact us with:
- Your order number
- A photo of the item (if damaged or incorrect)
Once verified, we will issue a full refund to your original payment method or send a replacement at no additional cost — your choice.
Processing Time Refunds are processed within 5–7 business days after approval. Please allow additional time for your bank to post the credit.
Contact Us To request a refund or report an issue, please email us at theessentialsstore.service@gmail.com. We respond within 1–2 business days.